Terms of service
In force as of 6 August 2026. Service for professionals only (B2B).
This is a courtesy translation. Only the French version is legally binding: the contract is governed by French law. In case of any discrepancy, the French text prevails.
The essentials, in three sentences.
You only pay for what your assistant handles: no subscription, no setup fee, no commitment.
The credit you buy never expires, and any balance you have not used is refunded on simple request.
1. The provider
AlloArtisan, a trade name operated by Meddah Abdelhamid, sole trader (entrepreneur individuel, EI).
7 avenue du Marechal Juin, 76420 Bihorel, France
SIRET : 10645660100017 · Code APE : 8220Z
Contact : [email protected]
Hereinafter « the Provider ».
2. Purpose
The Provider supplies an automated assistant that answers on behalf of the Client (« the Service »):
- by telephone: it picks up the calls the Client cannot take, understands the request, answers common questions about their business and sends them a summary;
- by messaging (WhatsApp and SMS depending on the market): it answers their customers in their own language and forwards every request;
- for businesses that keep a catalogue: it gives availability and price, and records orders to be prepared.
The Client fills in their assistant's knowledge themselves (what they do, their areas, their prices, their terms) by writing it to it. The assistant then answers in their own words. The Service is provided as is and constitutes a best efforts obligation.
3. Subscription
Subscription takes place online or through any written agreement, and entails unreserved acceptance of these terms. The Client declares that they subscribe for professional purposes; consumer law does not apply.
4. Price: prepaid credit, no subscription
The Service is paid for as used, by buying credit in advance. There is no subscription, no setup fee, no activation fee and no periodic billing.
- Credit is bought as top-ups whose amounts are displayed at the time of purchase.
- It is expressed in units. One unit is one started minute of telephone conversation. A messaging conversation and an order taken consume a fraction of a unit.
- The number of units obtained for a given amount depends on the market and is displayed before any payment. The rate in force prevails. It may change, with no effect on credit already bought.
- The first seconds of a call are not counted, so that a call hung up during the greeting is not charged.
- The telephone line allocated to the Client is borne by the Provider.
VAT not applicable, article 293 B of the French General Tax Code (small business exemption). Failing that exemption, VAT at the rate in force would be added.
5. Credit does not expire
Units bought remain acquired without time limit for as long as the account exists. They are attached to the Client's account, are neither transferable nor assignable, and give no right to any remuneration.
6. Refund of the unused balance
The Client may at any time request a refund of their unused balance, by e-mail to [email protected]. The refund is made within fifteen working days, to the original means of payment where technically possible, less only the amount of any outstanding overdraft (article 7).
7. Empty balance: the Service does not stop dead
The Client has a tolerated overdraft, calculated on their top-up history and capped, which lets them finish conversations under way and handle a few more. No penalty and no fee is applied on this overdraft.
Beyond that, the Service is suspended until the next top-up. That top-up first repays the overdraft, and the Client's statement shows it. A suspension for an empty balance is not a termination: the account, its configuration and the knowledge filed in remain.
8. Term and termination
The contract is open-ended and without commitment. Either party may end it at any time, by e-mail, without notice or compensation. Closing the account gives rise to a refund of the unused balance under the terms of article 6.
The Provider may suspend the Service in the event of manifestly fraudulent use, or use contrary to the law or to operators' terms, after informing the Client where possible.
9. Payment
Top-ups are paid by the means offered depending on the market (bank card, mobile money, instant transfer), through third party payment providers. The Provider keeps no card data.
Money belonging to the Client's own customers never passes through the Provider. When the assistant records an order, the end customer pays the Client directly, by their usual means. The Provider collects nothing on their behalf and is party to none of their sales.
10. Client obligations
- They activate the forwarding of their calls to the number supplied themselves, and remain solely responsible for calling back and handling the requests forwarded to them.
- They are answerable for the accuracy of the knowledge they file in (services, areas, prices, terms): the assistant uses it to answer their customers, and false information they have filed in binds them, not the Provider.
- They make sure they hold the rights and authorisations their business requires.
The Provider carries out no technical work on behalf of the Client and makes no commercial commitment in their name.
11. Availability
The Provider uses reasonable means to ensure continuity of the Service, with no guarantee of absence of interruption (maintenance, failures of third party suppliers: telephony, messaging, artificial intelligence models, hosting). Interruptions beyond its control give no right to compensation. Credit is not consumed during an interruption.
12. Liability
The Provider's liability, on all grounds combined, is limited to the amount paid by the Client over the last three months. The Provider is not liable for loss of business or turnover, nor for calls or requests left unhandled through the fault of the Client or a third party.
13. Personal data and transparency
Within the Service, the Provider acts as processor for the Client, who is controller within the meaning of the GDPR. The arrangements are set out in the processing annex, which forms an integral part of the contract, and the processing of the website's data is described in the privacy policy.
Callers are informed that they are speaking to an automated assistant.
14. Confidentiality
Each party keeps confidential the other's information obtained under the contract. The knowledge filed in by the Client is used only to answer their own customers, and is never accessible to another client of the Provider.
15. Changes to these terms
The Provider may change these terms. Changes are brought to the Client's attention by e-mail and apply to later top-ups. A Client who refuses them may end the contract and have their balance refunded (article 6).
16. Governing law and disputes
French law. Failing an amicable agreement, jurisdiction is given to the commercial court of Rouen.
See also the legal notice.